Updated: 2025-03-25

Privacy Policy

Our Contact Details

Email: support@brotools.tech
Updated: 2024-11-05

The Type of Personal Information We Collect

We currently collect and process the following information:

Email addresses for license management and communication purposes
Purchase history for license management
When using the BroAI feature, information about your Maya scene (such as scene hierarchy and object names) is sent directly to your chosen third-party LLM provider, but is not collected or stored by us

Financial Information

Financial information is processed by payment processors (PayPal, Paymentwall, YooKassa, and Cryptocloud) and is NOT stored anywhere on our website. For specific information about how your financial data is handled, please refer to the privacy policies of these respective payment processors:

PayPal
Paymentwall
YooKassa
Cryptocloud

How We Get the Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by you for one of the following reasons:

By creating an account on our website
By making a purchase, in which case your email is stored in our licensing server
By contacting us via our website or email directly

We use the information that you have given us to:

Manage and verify your product licenses
Keep you informed about important updates and changes to BroTools
Provide customer support

Data Storage and Security

Your information is securely stored in an SQL database on our server. Our licensing server specifically stores:

Email addresses
Purchase records
License information

Data Retention and Removal

We keep your information as long as you maintain an active account with us. If you choose to have your information removed:

All your existing licenses will be revoked
All associated benefits will be terminated
Your account will be deleted from our system

Please note that removing your information will result in the loss of access to any purchased products.

Your Rights

You have the following rights regarding your personal data:

Right to access your personal data
Right to correct inaccurate personal data
Right to request deletion of your personal data
Right to receive your personal data in a structured, commonly used format
Right to withdraw consent for data processing

You are not required to pay any charge for exercising your rights. If you make a request, we will respond within one month.

How to Contact Us

If you have any questions about our privacy policy or want to exercise your rights, please contact us at support@brotools.tech.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new privacy policy on this page and updating the “Updated” date at the top of this policy.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at support@brotools.tech

BroAI Feature and Third-Party Services

BroTools plugin includes a feature called BroAI that allows users to generate scripts using third-party Language Language Model (LLM) providers and execute these scripts within Maya. Important information regarding this feature:

BroAI requires users to select and connect to third-party LLM providers (OpenAI, Anthropic) or local LLM server (Ollama, TextGeneration WebUI, llama.cpp, etc)
Users must provide their own API keys for cloud-based LLM services
We do not store your API keys on our servers
When using BroAI, certain data is sent to your chosen LLM provider, including:
- Your direct instructions/prompts
- Information about your Maya scene (hierarchy, object names)
- Maya version information
- Additional instructions to guide the LLM that does not include any scene data

All communication occurs directly between your Maya instance and the LLM provider you selected. BroTools does not proxy or store any of this information on our servers.

Please note that when using BroAI, your data is subject to the privacy policies of the third-party LLM provider you choose: